1. Agreement to Terms

By accessing and using the NC5 Digital Identity & Compliance Platform ("Platform", "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Platform.

These Terms constitute a legally binding agreement between you and NC5 Digital Ltd ("NC5", "we", "us", or "our").

2. Description of Service

NC5 provides a digital platform for managing Right to Work (RTW) compliance, identity verification, and immigration documentation for workers and employers in the United Kingdom.

Our services include:

• Right to Work verification through UK Home Office integration
• Digital identity management for workers
• Document storage and verification
• Automated share code renewal reminders
• Compliance audit trails
• QR-based compliance cards
• Analytics and reporting

3. User Accounts

3.1 Account Creation

To use our Platform, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

3.2 Account Types

We offer different account types with varying levels of access:

• Worker: Individual workers managing their own RTW status
• Checker: Authorized personnel verifying worker documents
• Agency: Recruitment agencies managing multiple workers
• Manager: Employers managing site-wide compliance
• Auditor: Compliance auditors with read-only access
• Client: Organizations with billing access
• Admin: System administrators

3.3 Multi-Factor Authentication

Certain account types may require multi-factor authentication (MFA) for enhanced security. You agree to comply with all security requirements.

4. Acceptable Use

4.1 Permitted Use

You may use the Platform only for lawful purposes and in accordance with these Terms.

4.2 Prohibited Activities

You agree NOT to:

• Use the Platform for any illegal purpose or in violation of UK laws
• Provide false or misleading information
• Upload fraudulent or counterfeit documents
• Impersonate another person or entity
• Attempt to gain unauthorized access to the Platform
• Interfere with or disrupt the Platform's operation
• Use automated tools to access the Platform (except authorized APIs)
• Copy, modify, or distribute Platform content without permission
• Remove or alter any proprietary notices
• Share your account credentials with others

5. Data and Privacy

Your use of the Platform is subject to our Privacy Policy, which is incorporated into these Terms by reference.

You acknowledge that we will process your personal data in accordance with UK GDPR and the Data Protection Act 2018.

6. Right to Work Compliance

6.1 Worker Responsibilities

If you are a worker using the Platform, you agree to:

• Provide accurate and up-to-date Right to Work documentation
• Renew your share code before expiry
• Notify us immediately of any changes to your immigration status
• Upload only genuine and unaltered documents
• Comply with all UK immigration requirements

6.2 Employer Responsibilities

If you are an employer or agency, you agree to:

• Conduct proper Right to Work checks as required by UK law
• Not employ individuals without valid work authorization
• Maintain records for the statutory retention period (minimum 3 years)
• Report any suspected fraudulent documents to the Home Office
• Comply with all relevant employment and immigration legislation

6.3 Platform Limitations

IMPORTANT: The Platform is a tool to assist with compliance but does NOT replace your legal obligations. You remain fully responsible for:

• Conducting proper Right to Work checks
• Verifying document authenticity
• Maintaining compliance with UK immigration law
• Keeping accurate records

We are not liable for civil penalties imposed for employing illegal workers.

7. Intellectual Property

7.1 Our IP

The Platform, including all software, text, images, trademarks, and other content, is owned by NC5 or our licensors and is protected by UK and international intellectual property laws.

We grant you a limited, non-exclusive, non-transferable license to access and use the Platform for its intended purpose only.

7.2 Your Content

You retain ownership of documents and data you upload. By uploading content, you grant us a license to store, process, and display it as necessary to provide our services.

8. Fees and Payment

8.1 Pricing

Our standard pricing is as follows:

• RTW Check: £2.50 per check
• Identity Check: £1.50 per check
• Manual Check: £1.00 per check
• QR Scan: £0.50 per scan

Custom pricing may be available for enterprise customers.

8.2 Billing

• Invoices are generated monthly
• Payment is due within 7 days of invoice date
• Payment is collected via Direct Debit (GoCardless)
• Late payments may incur fees and service suspension

8.3 Refund Policy

Fees for completed checks are non-refundable. If a check fails due to a technical error on our part, we will provide a credit for a replacement check.

9. Service Availability

We aim to provide 99.9% uptime but do not guarantee uninterrupted access. We may suspend service for:

• Scheduled maintenance (with advance notice)
• Emergency repairs
• Security incidents
• Non-payment
• Terms violations

10. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. We disclaim all warranties, express or implied, including:

• Merchantability and fitness for a particular purpose
• Accuracy or completeness of content
• Uninterrupted or error-free operation
• Security of data transmission

We do not warrant that the Platform will meet your specific requirements or that defects will be corrected.

11. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, consequential, or punitive damages
• Our total liability for any claim is limited to the fees paid by you in the 12 months preceding the claim
• We are not liable for civil penalties imposed by the Home Office for illegal working
• We are not liable for damages caused by your failure to comply with these Terms

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any matter for which it would be illegal to exclude or limit liability

12. Indemnification

You agree to indemnify and hold harmless NC5, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any third-party rights
• Your violation of UK laws or regulations
• Your uploading of fraudulent documents

13. Term and Termination

13.1 Term

These Terms remain in effect while you use the Platform.

13.2 Termination by You

You may close your account at any time. Outstanding fees remain payable.

13.3 Termination by Us

We may suspend or terminate your account immediately if:

• You violate these Terms
• You fail to pay fees
• We suspect fraudulent activity
• Required by law
• We cease operations

13.4 Effect of Termination

Upon termination:

• Your right to access the Platform ceases immediately
• We retain your data for the statutory retention period
• You remain liable for fees incurred before termination

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or prominent notice on the Platform. Continued use after changes constitutes acceptance of the new Terms.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and NC5.

16.2 Severability

If any provision is found invalid, the remaining provisions remain in effect.

16.3 Waiver

Failure to enforce any right does not constitute a waiver of that right.

16.4 Assignment

You may not assign these Terms without our consent. We may assign these Terms without restriction.

16.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

17. Contact Information

NC5 Digital Ltd

123 Compliance Street
London, EC1A 1BB
United Kingdom

Email: legal@nc5.uk
Support: support@nc5.uk
Phone: 0800 123 4567